Our easy-to-use interface makes ordering replacement parts simple and intuitive.
1. Search for the desired case by selecting the Patients tab and then click on the patient.
2. In the patient detail page, in the top menu select the Reorders tab
3. Click on the Order Replacement Brackets option
4. Check and confirm the shipping address.
5. Select the cause or reason for the reorder:
Initial Bonding Visit
Scheduled Visit
Comfort Visit
Visit Prep
Patient No Show
Initial Bonding Visit button a tooth chart will appear. Select the tooth you would like to order a replacement rebond tray and bracket for. As teeth are selected, the tooth number will appear in the selected brackets & tubes section with a drop down labeled “select reorder reason”. If the wrong tooth is selected, you can simply close out the tooth populated in the brackets & tubes section or deselect the tooth in the tooth chart.
Attempted to bond, bond failed
Tray did not fit
Bond failed, post bond
Product fractured
Product defect
Bonded incorrect tooth
Scheduled Visit & Comfort Visit include the following reasons:
Attempted to bond, bond failed
Tray did not fit
Bond failed, post bond
Product fractured
Product defect
Bonded incorrect tooth
Patient compliance
Patient worn through
Visit Prep
Missing parts
Product defect
Patient No Show (submit for initial trays order)
When selecting “patient no show” orders placed will only be for the full initial trays, assuming brackets have had adhesive applied.
The assumption is that rebond trays have not had adhesive applied to them and LightForce will not send another set of rebond trays with this order.
*Please note that if the case has more than one stage at the time of placing the reorder you will receive only the trays of the latest stage of treatment.
4: Reordering Bite Turbos
When selecting bite turbos, all tooth options will be seen in the box. Bite turbos that were planned in the case will be seen in white as an option to be chosen.
The other bite turbos will appear grayed out - not selectable
The “i” (tool tip) seen in each section gives the user insight into the definitions for each chosen reason
Step 5: Submit reorder is located at the bottom of the reorder form
Note: Once ordered, In the patient file, users will be able to see a summary of the reorder placed along with the “Reorder details”
Note: Once the case has been shipped you are able to locate the tracking link in the same page we mentioned above.
For any questions contact our LightForce Customer Support team:
Email: [email protected]
Phone: +1 833-216-2358