Instructions
Click on the icon in the lower right corner of your Doctor Portal to display the pop-up window.
From there you have the following options:
“Home > Ask a Question” to initiate a new conversation with the ChatBot
“Messages” to review past conversations
Once Fin, our ChatBot agent, responds to a querry it will trigger the question “Was that helpful?” and provide the following options:
“That helped” will receive the following response:
“Connect to an agent” will connect you with our Customer Support team:
* You can also connect with an agent at any point during the conversation by simply requesting it. Just type “Connect to an agent,” “Live Support,” “Agent,” or any similar terms.
After the conversation is inactive for 5 minutes or once the LiveChat is closed, the ChatBot triggers the customer satisfaction survey:
We kindly ask that you complete the satisfaction survey at the end of each interaction. Your feedback will be invaluable in guiding our future updates and ensuring we continue to deliver the best possible service.
You will still be able to reopen/continue with a closed conversation by clicking on “Ask a question” at the bottom of the ChatBot window:
LightForce Support Center “Search for help”
The LightForce Support Center is now available through the “Search for help” option in the ChatBot window (bottom right corner). Here you can find articles and information relevant to LightForce.
Additional Features
Here are a couple of exciting features:
1. Google Meet Integration: We are able to start video calls directly from the Live Chat conversation if screen sharing is needed. Just let our LiveChat agent know if you would like to use this feature.
2. AI Inbox Translation: We’ve added automatic translation for conversations in the LiveChat inbox (currently available for French, Spanish and Portuguese).