The LightForce team is ready to answer your support questions. Our standard office hours are Monday through Friday, 8 am to 8 pm EST.
Customer support is available at:
Chat Bot and Live Chat (Teal chat bubble icon located at bottom right of the Doctor Portal > Patients page)
SMS: (US): +1 855 528 8045 / (CA): +1 506 498 8788
Phone: (US): +1 866 506 3070 / (CA): +1 506 499 8850
Email: [email protected]
Chat Bot and Live Chat
You can quickly get answers to your questions by using our chatbot, or connect with a live agent who will be happy to assist you. Please follow the instructions below.
You can quickly get answers to your questions by using our chatbot, or connect with a live agent who will be happy to assist you.
You will find our new Chat Bot and Live Chat in the Dr. Portal, at the bottom right of the page click the teal chat bubble icon.
In the Live Chat window:
Select Ask a Question to start a conversation with our chatbot or request assistance from one of our customer support agents.
Select “Search for help” or click the “Help” icon in the bottom bar to access the Support Center, select
You can find detailed instructions on THIS article.