Getting Started - Frequently Asked Questions

Common questions customers have when just getting started.

What is the turn-around time for brackets?

Once scans are submitted, we provide a suggested treatment plan within 48 hours for doctor review. Once the treatment plan has been approved, the LightForce braces will ship within 7 to 10 business days.

What is the recommended bonding system for LightForce brackets?

LightForce brackets are shipped pre-loaded in an optimized indirect bonding (IDB) tray. These trays are specifically designed to work with the fully-custom LightForce brackets and enable easy and accurate placement.
The LightForce brackets can be bonded with your bonding material of choice. For more details see our page on bonding materials.

What to do if a bracket breaks or is lost?

The LightForce brackets are shipped with a set of backup brackets. If a bracket breaks or is lost, simply use the backup brackets provided. In addition, we recommend contacting LightForce so that we can send an additional backup to have one available if needed.
We provide replacement brackets at no charge.