You can reach out to our customer support team via Live Chat, email at [email protected] or you can call us at +1 833-216-2358 to request the transfer. In order for us to perform this action we would need to confirm that both practices are active in our company. Once this is clarified, we would require the following information:
The name and email address of the current Dr.
The name and email address of the receiving Dr.
The name and email address of the patient (or the legal guardian, if the patient is a minor)
With this information our team will create a Docusign for all parties involved to fill and sign. You will receive the document via email from “@docusign.net”.
Once we have all the signatures we will proceed with the transfer process, we will inform you once this has been done and we will be sending the new practice a set of replacement parts.
Average timeframes for patient transfers:
Docusign creation: On average 1 day.
Signature collection: Depends on the involved parts.
Transfer process: On average less than 1 day.
Note: Please note that in order to complete the transfer process we do require to have all the signatures.
Note: We can only transfer patients from one active LightForce account to another LightForce account.
For any questions contact our LightForce Customer Support team:
Chat Bot and Live Chat (Teal chat bubble icon located at bottom right of the Doctor Portal > Patients page)
SMS: (US): +1 855 528 8045 / (CA): +1 506 498 8788
Phone: (US): +1 866 506 3070 / (CA): +1 506 499 8850
Email: [email protected]