Communications from LightForce
This article provides information on the type and frequency of operational email notifications sent by LightForce.
- Automated emails are sent to our customers as reminders/notifications for the following:
- Doctor Review
- Scans Received (from iTero/3Shape)
- Treatment Shipped
- Bracket Reorder Request Received
- Bracket Reorder Shipped
- Invoice Created
- The frequency of our reminders/notifications are the following:
- Doctor Review - 2 days, 7 days, and 14 days without review
- Awaiting Scans - 2 days and 5 days without scans
- All other notifications are one time
- ALL users in the account will currently receive each one of these email notifications.
- If the account has a Billing Contact email, we will also send billing-related emails in addition to all account users.
- Currently, it is not possible to turn off email notifications.
- At this time, we do not support text/SMS notifications.