Getting Started with LightForce
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      2. Getting Started with LightForce

      Communications from LightForce

      This article provides information on the type and frequency of operational email notifications sent by LightForce.

      • Automated emails are sent to our customers as reminders/notifications for the following:
        • Doctor Review
        • Scans Received (from iTero/3Shape)
        • Treatment Shipped
        • Bracket Reorder Request Received 
        • Bracket Reorder Shipped
        • Invoice Created
      • The frequency of our reminders/notifications are the following:
        • Doctor Review - 2 days, 7 days, and 14 days without review
        • Awaiting Scans - 2 days and 5 days without scans
        • All other notifications are one time
      • ALL users in the account will currently receive each one of these email notifications. 
      • If the account has a Billing Contact email, we will also send billing-related emails in addition to all account users. 
      • Currently, it is not possible to turn off email notifications. 
      • At this time, we do not support text/SMS notifications.