1. LightForce Academy Knowledge Base
  2. Getting Started with LightForce

Communications from LightForce

This article provides information on the type and frequency of operational email notifications sent by LightForce.

  • Automated emails are sent to our customers as reminders/notifications for the following:
    • Doctor Review
    • Scans Received (from iTero/3Shape)
    • Treatment Shipped
    • Bracket Reorder Request Received 
    • Bracket Reorder Shipped
    • Invoice Created
  • The frequency of our reminders/notifications are the following:
    • Doctor Review - 2 days, 7 days, and 14 days without review
    • Awaiting Scans - 2 days and 5 days without scans
    • All other notifications are one time
  • ALL users in the account will currently receive each one of these email notifications. 
  • If the account has a Billing Contact email, we will also send billing-related emails in addition to all account users. 
  • Currently, it is not possible to turn off email notifications. 
  • At this time, we do not support text/SMS notifications.